Frequently Asked Questions


Frequently Asked Questions

If I have an accessibility concern or question, where do I go?

In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), we will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. To request information in an alternate format, please contact, by TTY, Local (905) 356-5672, or Toll-Free 1-855-356-5672.

For more information on our accommodations, please click here

How do I apply for a position?

All applications are submitted by creating an online profile within our system, which will allow you to customize it to the skills and qualifications for the role. All candidate profiles will be reviewed and should you be selected for an interview, you will be contacted via e-mail.

How do I create a profile?

Creating an online profile is easy! Simply click on “Create new account” and follow the steps. Our recommendation is to begin by uploading your resume or completing an online application, which will automatically complete several sections of your profile.

Once you have created a profile, you can also build an extensive skills profile that will increase your value to the recruiters searching for a specific skill set, create Job Search Agents that will do the searching for you and much more. To add skills to your profile, click on “Career Centre” and then click on “Skills Profile”.

How do I retrieve my forgotten password?

Click on the “Forgot your password?” link located on the login page. Enter your email/username and click the “send” button. An e-mail will be sent to you with a link to reset your password.

How do I reset my password?

To reset your password, login to your profile. Once you have logged in, click on “Career Centre” at the top left hand of the screen. From there, click on “Change Username/Password” and follow the instructions.

I have created a profile. How do I search for jobs?

To search for jobs, begin by logging into your account. Once you have logged in, click on “Search Jobs” at the top left hand of the screen. You will be able to view all of our current opportunities, or filter your job search to meet your preferences.

What do I do if I need help when using the system?

Click the Show/Hide Instructions icon to display a brief set of instructions on screen.
For more detailed information about the page you are currently viewing, click the Help on this Page icon located in the Utility Bar.

How long will my application be kept on file?

If you have applied for a seasonal position, your profile will be kept on file within our system from November 1 to October 31 of the current season, after which time, your profile will be archived and you will be required to apply for next season.

If you have applied for a full-time position, your profile will be kept on file within our system and will be considered for positions that you apply to. We encourage you to regularly update your profile so that your skills and qualifications remain current and you continue to be considered for applicable opportunities.

How can I get in touch with recruiters for updates?

All correspondence will be sent using the system. We thank all applicants for their interest in joining our team, however only those selected for an interview or further discussion will be contacted.

I have moved. How will you contact me?

As all candidates are contacted using the system, we encourage you to ensure that your profile is always up to date.

Will I be considered for multiple positions?

You will be considered for every position that you apply to.


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